[Santa Monica, CA — November 15, 2024] – Leading minds in customer success, revenue growth, and customer-centric business strategies for the LA Executive Roundtable gathered in Santa Monica. 

This exclusive event, hosted by Arrows and Origin 63, brought together C-suite executives from the SaaS industry for a morning of insightful discussions, strategic networking, and actionable takeaways on sustainable growth.

The roundtable emphasized how technology can transform customer success functions into low-cost, high-impact revenue drivers. 

Attendees explored best practices for reducing churn, accelerating revenue, and building customer loyalty—all essential strategies for long-term financial success. The event highlighted the importance of cultivating a customer-centric culture within organizations, a focal point in today’s fast-evolving SaaS landscape.

Jan Young and Shareil Nariman, experts in customer success and revenue retention, were co-hosts and speakers at the event. 

Young, a highly recognized figure in post-sales revenue leadership, captivated the audience with insights into “Earning the Right to Sell to Your Customers,” sharing strategies to foster growth through customer-led initiatives and go-to-market alignment. 

Nariman, Head of Customer Experience at Arrows, discussed “The Revenue Retention Formula,” offering a fresh perspective on transforming onboarding processes into revenue engines, underscoring the critical link between early customer experience and long-term retention.

In a LinkedIn post, Daniel Zarick, CEO of Arrows, expressed his enthusiasm for the event, noting:

“We had so much fun co-hosting a brunch in LA today for customer success and revenue leaders. It was great hearing everybody discuss the questions and problems that were on their mind (charging for onboarding, decreasing time to live revenue, etc.), as well as what Kim Hacker + Shareil Nariman had to say around customer success alignment, and Jan Young, MBA, CSPO, CSM talk about profitable growth. Thanks so much Origin 63 (Sam Anderson + team) for being great partners in the event and in general 🙌🏼.”

Sam Anderson, CEO of Origin 63, also shared her excitement, sharing how Nathan Singer, Strategic Partner Development Manager at HubSpot, who traveled from Boston to attend and lend his insights to the discussions:

“Live from Santa Monica! Executive breakfast hosted by HubSpot, Arrows, and Origin 63. Shout out to Nathan Singer for flying out from Boston to join us!”

The event brought together leaders committed to leveraging technology for sustainable business growth and was hosted at the heart of LA’s tech scene.

As HubSpot Elite Partners, Arrows and Origin 63 emphasized their roles as trusted advisors within the HubSpot ecosystem. 

Arrows specializes in seamless customer onboarding, transforming onboarding into a strategic growth tool, while Origin 63 is known for its expertise in operational excellence and deep knowledge of HubSpot’s Service Hub.

The LA Executive Roundtable served as a platform for SaaS leaders to exchange ideas, discover innovative solutions, and form valuable connections to propel customer success initiatives forward. Attendees left inspired to apply these strategies within their organizations, creating robust pathways to growth by centering on customer satisfaction and loyalty.

About Arrows
Arrows is a HubSpot Elite Application Partner dedicated to helping businesses turn customer onboarding into a strategic revenue driver. With seamless integration into the HubSpot ecosystem, Arrows enhances customer journeys from day one, ensuring a smooth path to growth.

About Origin 63

Origin 63, a HubSpot Elite Solutions Partner, specializes in operational excellence, particularly within HubSpot’s Service Hub. Origin 63 helps organizations streamline processes, enhance customer engagement, and drive sustainable growth.